COVID-19 Information Updated 3/29/22

Our teams at Antioch Veterinary Hospitals care deeply about the health and safety of our clients, patients and community. As an essential business, we are committed to continuing to provide medical care to our furry patients, while keeping our medical teams and clients safe.

The information below provides details on our approach and the temporary changes we have in place for the mutual safety and well-being of our clients and hospital teams.

Thank you for entrusting us to be your pet’s healthcare provider!

covid-19 information in antioch, ca

Safety Precautions

In-Hospital Appointments
We are now allowing clients to come into our hospital for in-person appointments. However, all clients MUST wear a mask while inside our facility. All staff members will be wearing masks as well.

As always, you are welcome to call us when you arrive to see if an exam room is readily available. If not, you can enter the building to check in. If our rooms are full and the lobby is full, you may be asked to wait in your vehicle until we can accommodate you and your pet.

As we adjust to our updated protocols, please know that appointment wait times may increase. We appreciate your patience and understanding during this time.

Client Curbside Service
If you would prefer a curbside appointment, you are more than welcome to arrange that with our team. We are happy to continue providing curbside service for the clients who prefer it.

Be sure to bring your mobile device with you for all appointments and pick-ups, as this will be the way our staff communicates with you during your curbside visit.

Personal Protection
Our staff are currently wearing face masks while in the hospital. You may also notice staff members wearing additional Personal Protective Equipment (PPE) such as gowns or face shields for additional protection. We ask that all clients bringing their pets to our facility for care wear face coverings as well. Anyone who is exhibiting signs or symptoms or Covid-19, or who has tested positive, is asked to please stay home and have another person accompany your pet to their appointment.

Disinfecting
We continue to clean and disinfect the hospital routinely while also increasing personal hygiene practices (i.e., hand washing). We are now utilizing payment options online and via phone to minimize person to person contact.

Staffing
Maintaining social distancing can be difficult when providing care to patients. As a result, our teams have been sub-divided into teams, or small working groups, per shift to minimize exposure. This ensures our larger team stays safe, and will be here for you, even if a limited exposure does occur. Less staff in the hospital can result in longer wait times. We appreciate your patience and understanding while our staff works hard to provide exceptional and safe care for your furry family members.

What to Expect When Visiting Our Hospitals:

MEDICATION REFILLS / Food Orders

  • We are offering curbside pick-up for all medication refills and pet food orders.
  • Please call or text* the hospital upon arrival, they will collect payment online or over the phone and bring the medications to the pick-up table outside our front door.
  • Please allow 24-48 hours for all refills
  • *Please note that our Tenth St. location does not have texting capabilities.

Appointment CHECK-IN for Curbside

  • Upon arrival, please park behind the back of our building underneath the overhang and call or text* the front desk.
  • A team member will check you in.
  • Next, you will receive a call from a technician who will obtain a patient history over the phone.
  • When the staff is ready to bring your pet inside, we will ask that you meet us outside (wearing a face covering) by the back door to our facility.
    • Dogs: We ask clients to get out of their car and meet us on the sidewalk. We will use our own leash to bring your pet inside.
    • Cats: Please hand the carrier to a team member.
  • If your pet needs a gurney or any special assistance, please let us know.
  • You will receive a call to discuss examination findings and treatment recommendations along with pricing.
  • We will ask for verbal consent to perform the recommended treatments. Deposits may be required for certain procedures.
  • Once the final invoice is complete, we will send a link for online payment (if you prefer phone or cash payments, please let us know)
  • Once payment has been received and your pet’s treatment is complete, a team member will bring them back to your vehicle.
  • *Please note that our Tenth St. location does not have texting capabilities.

EMERGENCY PATIENTS AND WAIT TIMES

  • We are currently experiencing high volumes and extended wait times during peak days/times. This often includes evenings and weekends.
  • Emergencies can rapidly evolve. As with human hospitals, we triage our patients based on their critical needs. This can impact your wait time. Emergencies are not treated on a first come, first serve basis.
  • Our hospitals provide scheduled appointments in addition to emergencies. As a result, you may see other pets coming and going for routine appointments.
  • It can be hard to imagine what is happening inside the hospital, but please know we are moving as fast as we safely can.
  • If you need to step away from the hospital during your visit, please speak to a team member by phone, before leaving.